Operations Manager, Fleet Optimization Specialist

6 days ago

Brampton, Ontario, Canada Loblaw Companies Limited Full time

This role is responsible for overseeing the management of Owner Operators and ensuring efficient fleet operations.

Key Responsibilities
  • Evaluate and monitor operations performance, addressing issues in a proactive manner through regular communication with the fleet.
  • Continuously strive for process improvement by implementing and standardizing processes to enhance efficiency.
  • Develop and maintain effective communication with support teams, including planning and cost validation.
  • Participate in centralized operations planning and initiatives to optimize fleet performance.
  • Monitor staffing requirements and infrastructure needs, working closely with HR to ensure proper staffing levels are maintained.
  • Manage team performance to meet goals and objectives through daily/weekly communication, providing updates as required.
  • Ensure all staff complete required training and participate in orientation and documentation preparation.
  • Meet with managers to review team performance, discuss issues, and seek direction on individual performance.
  • Address driver issues, working to correct behavior and ensure optimal customer service is met.
  • Validate driver activity through debrief processes, ensuring accuracy and relevant information matches driver assignment.
  • Address customer concerns, coordinating with scheduling, Human Resources, and other relevant parties as needed.
  • Work with warehouse operations to ensure coordination between departments and confirm transportation schedules are met.
  • Communicate with retail customers on urgent issues as required.
  • Manage and communicate forecast load counts, ensuring equipment and resource requirements are set up according to delivery scheduling.
  • Monitor weather and road conditions related to delivery schedules and service needs, reacting accordingly to provide proper communication and resolution to delivery issues.
  • Primary contact for customer/retail issue resolution via phone, email, or store visits as required.
  • Track and investigate retail claims, assigning them to responsible parties.
  • Understand budget expenses for areas of control and influence, staying current on expense performance year-to-date and period-to-date, reporting any overruns or savings upline.
  • Provide manager with necessary information for period P&L reviews.
  • Utilize transport systems (Samsara) to review output, resolve technical issues, run reports, and investigate damage to equipment, leading claims processes where applicable.
  • Follow up on compliance-related activities, including regular tasks, audit preparation, and follow-up in a timely manner (Food safety, Health and Safety, Environmental, LAR).
Requirements
  • College education, preferably in Supply Chain Management, an asset.
  • 5-7 years of related work experience.
  • 1-3 years of Supervisory/Management experience.
  • Excellent communication skills required.
  • Must have strong leadership skills.
  • Able to multitask, make decisions, and problem-solve effectively.
  • Strong organization skills essential.

The estimated annual salary for this position is approximately $85,000-$110,000, based on industry standards and comparable roles within Loblaw Companies Limited. This estimate may vary depending on factors such as location and level of experience.

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