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Retail Operations Manager
1 month ago
Job Summary:
Talize is seeking a highly skilled Retail Floor Manager to oversee the general operation of the Retail Sales Floor. As a key member of our management team, you will be responsible for making decisions, taking reasonable action, and ensuring the smooth operation of the store.
Responsibilities:
- Oversee the general operation of the Retail Sales Floor, making decisions and taking reasonable action.
- Responsible for the screening, interviewing, selecting, hiring, and onboarding of Retail Floor Team Members.
- Train Retail Floor Supervisor and Retail Floor Team Members on point of sale operations, customer service, merchandising, loss prevention, company policies, and recovery duties.
- Collaborate with the management team to provide support, attend meetings, and share information.
- Provide direction to Retail Floor Team regarding company policies and procedures.
- Recognize and report policy infractions to the General Manager and Human Resources.
- Responsible for on-going performance assessment conversation against set goals.
- Assist in implementation of employee recognition programs and events.
- Confirm that all register areas, the retail floor, fitting rooms, and washrooms are organized and clean in accordance to company housekeeping standards.
- Take precautionary measures and follow company guidelines against external and internal theft.
- Provide a safe workplace environment by identifying and properly removing any hazards and reporting hazards to the General Manager and Joint Health and Safety Committee.
- Manage all workplace accidents, complete and submit proper documentation in a timely manner, and inform the JHSC, General Manager, and Human Resources.
- Regularly complete floor walks to determine priorities and delegate tasks to team members in morning meetings and throughout the day.
- Accurately handle all register transactions, including exchanges, refunds, cancellations, tax exemption, etc.
- Promptly provide pricing verification for merchandise when tags are missing or when a price is in question at the register.
- Ensure that all customer needs are addressed, such as answering customer inquiries, solving customer complaints, and processing customer transactions in a timely manner.
- Oversee the register areas and the retail floor to ensure they are stocked and merchandise is properly sorted.
- Plan, create, and execute weekly schedules for the retail department.
- Responsible for the handling, reconciliation, and security of all store funds.
- Accurate and timely completion of administrative duties.
- Direct the retail floor team in the preparation and execution of sale days.
- Maintain professionalism while communicating with peers, managers, and customers.
- Collaborate with store management to ensure operations and production work as a team toward the same goals.
- Responsible for opening and closing the store.
- Perform additional job-related duties as requested by the General Manager.
Requirements:
- 4+ years of experience working in retail.
- 3+ years of managerial experience in a high-volume fast-paced environment.
- Previous work in a thrift retail environment is considered an asset.
Core Competencies:
- Customer Oriented - Understand our customers, business, and competitors, and look for creative approaches to provide or improve customer experience.
- Reliability - Shows commitment, dependability, and accountability in one's work, and follows through on all designated tasks and projects regardless of interruption.
- Team Building - Work to develop, maintain, and promote positive working relationships within the Retail department to promote inclusivity.
- Drive for Results - Constantly re-assess department and store priorities while communicating and delegating accordingly to achieve desired goals.
- Communication - Be clear and articulate when speaking to a group or an individual; assuring that the intended message is fully comprehended.
- Performance Management - Set clear expectations for job assignment and monitor employee's performance; when giving feedback provide suggestions and coaching for future development.
Physical Requirements:
- Ability to stand and walk for the duration of shift.
- Constant bending, reaching, and using hands for repetitive actions.
- Lifting and carrying items up to 50lbs throughout shift.
- Pushing and pulling merchandise containers on wheels weighing up to 500lbs.
Work Environment:
- Exposure to dust - all of designated shift.
- Work schedule hours will include days, evenings, weekends, and holidays.
- Interaction with customers, clients, and the public at large.
