Maritime Travel Expert
4 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Maritime Travel Expert. In this role, you will be responsible for delivering exceptional customer service, providing expert travel advice, and creating personalized travel experiences for our clients.
About Maritime Travel:Maritime Travel has been around since 1949, but we are still a young company at heart. We strive to improve ourselves and the way we do business every day. Our outstanding team members are the key to our success, and we hire and train the best staff to empower them to give our clients excellent service and value.
Key Responsibilities:- Customer Service: Deliver exceptional customer service by actively listening to clients' travel needs and preferences, offering expert advice, and assisting them in planning and booking their trips.
- Sales: Use your sales skills to promote and sell travel packages, accommodations, flights, and other travel-related services, exceeding sales targets and contributing to the success of the branch.
- Product Knowledge: Stay updated on the latest travel trends, destinations, and industry offerings to provide informed recommendations to clients.
- Booking: Utilize travel agency booking systems (Apollo or Sabre) to make reservations, create itineraries, and handle all aspects of the booking process.
- Problem-Solving: Assist clients in resolving travel-related issues, such as changes in plans, cancellations, or unforeseen complications, ensuring a smooth and enjoyable travel experience.
- Previous experience in travel, hospitality, or customer service is required.
- Strong sales and customer service skills with a passion for exceeding customer expectations.
- Excellent communication skills, both written and verbal.
- Flexibility and the ability to adapt to changing customer needs and industry trends.
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