Customer Experience Associate

4 weeks ago


Smithers, Canada Scotiabank Full time

At Scotiabank, we're looking for a talented individual to join our team as a Senior Customer Experience Associate. As a key member of our Canadian Banking Branch network, you'll play a vital role in providing exceptional service to our customers, helping them achieve their financial goals.

About the Role

As a Senior Customer Experience Associate, you'll be the face of our branches, responsible for delivering outstanding customer service and building strong relationships with our clients. Your primary focus will be on:

  • Acting as a lobby leader, ensuring customers are appropriately triaged and assisted
  • Contributing to the Branch's targets by identifying and fulfilling simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs
  • Nurturing rich, long-standing relationships with our customers
  • Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Key Responsibilities

  • Build strong customer relationships and deliver excellent customer service
  • Uncover and solve customers' needs
  • Explain complicated concepts simply
  • Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
  • Demonstrate an eagerness to learn and determination to succeed

Requirements

  • Strong customer service skills
  • Ability to work in a professional, friendly, and efficient manner
  • Availability to work a flexible schedule
  • Experience with conducting simple sales, proactive marketing calls, and providing financial advice
  • Strong technical skills, able to promote and demonstrate the use of digital/self-service banking options
  • Previous banking experience is a strong asset

What's in it for you?

  • The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers
  • A rewarding career path with diverse opportunities for professional development
  • An organization committed to making a difference in our communities– for you and our customers
  • You can expect to be recognized and rewarded for high-performance. You'll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development
  • A competitive compensation and benefits package


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