Operations Manager, Automotive Service Centre
3 weeks ago
About Us
At BCAA, we pride ourselves on delivering peace of mind to one in three BC households with our comprehensive range of insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share services. Our long history of keeping roads safe and giving back in ways that build stronger communities makes us a top employer in BC.
We are currently seeking an experienced Assistant Manager, Auto Service Centre based out of our Kelowna Automotive Service Centre.
Your Key Responsibilities
- Lead and manage a team to achieve health and safety, financial, productivity, customer experience, risk management, and engagement objectives.
- Supervise daily Auto Service Centre operations, providing hands-on supervision, coaching, and customer assistance.
- Promote and implement BCAA's corporate initiatives, standards, and practices to foster positive brand impressions and lasting customer relationships.
- Collaborate effectively with technicians by providing accurate information for diagnosis and repairs.
- Maintain a deep understanding of BCAA products, policies, and systems to stay current with industry trends and competitor offerings.
Requirements
- You have completed your high school diploma and post-secondary Diploma or Degree in a relevant field (or an equivalent combination of education and experience).
- A minimum of two to three years' of sales and service experience in the automotive industry, of which at least two years are within a supervisory role.
- Comfortable using technology, including intermediate knowledge of MS Office Suite (Word, Excel, PowerPoint, Outlook).
- Solid track record of working in a dynamic and sales quota driven environment.
What We Offer
Our competitive salary is estimated to be around $75,000 - $90,000 per year, depending on qualifications and experience. In addition to a challenging and rewarding work environment, you will also receive comprehensive benefits, including medical and dental coverage, retirement savings plan, and opportunities for professional development and growth.
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