Marketplace Solutions Expert
6 days ago
CanDeal is a leading provider of electronic marketplaces and data services for Canadian dollar debt securities and derivatives. Its Markets Division provides access to a deep pool of liquidity for government, agency, provincial and corporate bonds, as well as money market instruments and interest rate swaps. CanDeal Solutions delivers data products and other services that support business, trading and technology needs for participants in the Canadian capital markets.
With an ownership group consisting of CIBC World Markets, National Bank Financial Inc., RBC Capital Markets, Scotia Capital, TD Securities and TMX Group, this is an exciting time to join a growing organization led by visionary leaders who are shaping their industry's future.
About the Role
The Client Experience and Product Support Specialist will provide institutional client and dealer support by understanding marketplace participant needs, troubleshooting and resolving problems for all company-supported applications in a timely manner. The specialist will also be responsible for institutional client and dealer training, promoting CanDeal products and features.
This role serves as the primary point person within the Client Service team for developing relationships with fixed income market participants. Additionally, the specialist will mentor and assist other team members in regards to fixed income inquiries and general knowledge of fixed income and derivatives markets.
Main Responsibilities
- Responds to inbound client and dealer inquiries via telephone or email on all company-supported applications, logging all communications into the tracking system.
- Assists in conducting market surveillance for compliance purposes.
- Assists in onboarding new clients, inclusive of OMS integrations, testing changes and new functionality to the trading platform and other applications, and working with the development team to resolve issues.
- Assists to create and maintain test cases.
Requirements
- University degree or college diploma in a program related to the product or service required.
- Minimum 5 years of fixed income market experience, either buy side or sell side required.
- Proven leadership abilities to lead and support a dynamic team.
- Good technical aptitude, including knowledge of CRM software and excellent proficiency with MS Office (Word, Excel).
- Excellent verbal and written communication skills, with the ability to effectively clarify complex technical issues and concepts in a business-friendly manner to various audiences and provide effective customer training.
Estimated Salary: $80,000 - $110,000 per annum
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