Data Analyst
2 days ago
We are seeking a highly skilled Data Analyst to join our team as a Genesys Reporting Specialist. This is a contract position based in Chicago, IL, USA, with a competitive hourly rate of $85-90.
About the RoleAs a Genesys Reporting Specialist, you will be responsible for designing, developing, and implementing reporting solutions for our clients using Genesys software. Your primary objective will be to assess gaps between Cisco and Genesys systems, work with key business stakeholders to identify Genesys reporting needs, and develop effective reporting solutions.
Key Responsibilities- Assess gaps between Cisco and Genesys systems being used
- Work with key business stakeholders in identifying Genesys reporting needs
- Design and develop reporting solutions for clients using Genesys software
- Collaborate with cross-functional teams to gather reporting requirements and ensure timely delivery of solutions
- Create and maintain documentation for reporting solutions and processes
- Troubleshoot and resolve any technical issues related to reporting
- Stay updated on the latest Genesys reporting features and provide recommendations for improvement
- Conduct training sessions for clients on how to use Genesys reporting tools effectively
- Prepare and present reports to clients and stakeholders on the performance of reporting solutions
- Ensure data accuracy and integrity in all reporting processes
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Minimum of 3 years of experience in a similar role, preferably with Genesys reporting tools
- Strong understanding of Genesys reporting capabilities and best practices
- Excellent analytical and problem-solving skills
- Proficient in SQL and other data analysis tools
- Experience with data visualization tools such as Tableau or Power BI
- Excellent communication and interpersonal skills
- Ability to work independently and in a team environment
- Strong attention to detail and ability to meet tight deadlines
We are Software International, a leading provider of technical talent to various clients across Canada and the US. Our team is passionate about delivering cutting-edge technology solutions that meet our clients' evolving needs.
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