Customer Service Expert for Excellent Client Experience
2 weeks ago
We are seeking a skilled and dedicated Customer Service Expert to join our team at beBee Professionals in Brant, Canada.
OverviewOur company is committed to delivering exceptional service to our clients. As a Customer Service Expert, you will play a vital role in achieving this goal by providing outstanding support and resolving any issues that may arise.
Job SummaryThis role involves handling client inquiries via various channels, providing product and service information, and resolving complaints in a timely and professional manner.
Responsibilities:- Client Communication: Handle client inquiries through phone, email, and chat, ensuring prompt and accurate responses.
- Product Knowledge: Provide detailed information about our products and services to clients.
- Issue Resolution: Resolve client complaints in a professional and efficient manner.
- Documentation: Maintain accurate records of client interactions and feedback.
- Team Collaboration: Work closely with colleagues to enhance service processes and improve overall client satisfaction.
To succeed in this role, you should have the following qualifications:
- Education**: High school diploma or equivalent; additional education is an asset.
- Experience**: Previous experience in customer service or a related field.
- Skills**:
- Strong Communication Skills**: Effective verbal and written communication skills.
- Problem-Solving Skills**: Ability to resolve complex problems in a timely and professional manner.
- Adaptability**: Willingness to adapt to changing priorities and deadlines.
We offer a competitive hourly wage and performance-based bonuses. Additionally, you will receive comprehensive health benefits and opportunities for career advancement.
As a valued member of our team, you will enjoy a supportive work environment, employee discounts, and perks.
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