Retail Operations Manager

5 days ago


Newmarket, Ontario, Canada Oscar Wylee Pty Full time

About Oscar Wylee

Oscar Wylee is a renowned optometry service provider with an extensive network of stores across Australia, New Zealand, and Canada. Our team is dedicated to delivering exceptional patient care while offering an affordable, unique, and fashionable product range.

As a leading player in the industry, we are committed to making a positive impact on communities requiring access to quality eye care services. Our in-house designers stay abreast of the latest global fashion trends, ensuring our products meet the evolving needs of our customers.

The Role

This position involves supporting the Store Manager in overseeing the day-to-day operations of our retail arm, ensuring seamless compliance with company policies and procedures. You will collaborate closely with our Optometrists to provide a superior customer experience, setting a positive example for the store team members.

Key Responsibilities:

  • Assist the Store Manager in maintaining high standards of customer service and retail operations.
  • Collaborate with Optometrists to deliver a personalized experience for patients.
  • Supervise and train junior team members to ensure they have the necessary skills to excel in their roles.
  • Demonstrate excellent problem-solving skills and make informed decisions that contribute to the growth of our brand.

Requirements

To succeed in this role, you will need:

  • A minimum of 3 years' experience in customer-facing roles involving sales.
  • Strong supervisory skills and the ability to deliver on-site training to junior team members.
  • An excellent understanding of building long-term relationships with customers.
  • A collaborative and consultative leadership style.

Benefits and Growth Opportunities

We offer a dynamic work environment that fosters growth and development. As a member of our team, you can expect:

  • Support for relocation to meet your work-life needs.
  • The opportunity to be part of a growing global network of optometry service providers.
  • A chance to develop your skills and take on new challenges.


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