Retail Store Operations Director

1 week ago


Victoria, British Columbia, Canada For Good Measure Full time
Job Description:

We are seeking a highly skilled and experienced Retail Store Operations Director to join our team at For Good Measure.

Responsibilities:
  • Direct and control daily operations of our retail stores, ensuring efficient and effective management of resources.
  • Evaluate daily operations to identify areas for improvement and implement changes as necessary.
  • Plan and organize daily operations, including staff scheduling and inventory management.
  • Manage staff and assign duties, providing guidance and support to ensure success.
  • Determine merchandise and services to be sold, based on market trends and customer demand.
  • Implement price and credits policies, ensuring compliance with company guidelines.
  • Locate, select, and procure merchandise for resale, negotiating prices and terms with suppliers.
  • Develop and implement marketing strategies to drive sales and customer engagement.
  • Plan budgets and monitor revenues and expenses, identifying opportunities for cost savings.
  • Determine staffing requirements, ensuring adequate coverage during peak periods.
  • Resolve issues that may arise, including customer requests, complaints, and supply shortages.
  • Recruit, hire, and supervise staff and/or volunteers, maintaining a positive and productive work environment.
  • Conduct performance reviews, providing constructive feedback and coaching.
  • Troubleshoot and resolve technical problems, leveraging IT expertise to ensure seamless operations.
  • Stock shelves and display areas, maintaining an attractive and inviting store appearance.
  • Sell products on a retail basis, utilizing strong communication and interpersonal skills.
  • Maintain adequate stock levels, preventing stockouts and overstocking.
  • Balance cash and complete balance sheets, cash reports, and related forms, ensuring accurate financial records.
  • Order stock, coordinating with suppliers and logistics teams to meet delivery schedules.
Requirements:
  • 2 years to less than 3 years of experience in a similar role.
  • Strong leadership and management skills, with the ability to motivate and direct staff.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, staff, and suppliers.
  • Able to work under pressure, prioritizing tasks and managing multiple responsibilities simultaneously.
  • Familiarity with point-of-sale systems, word processing software, and computerized bookkeeping systems.
  • Valid driver's license, with a clean driving record.
Benefits:
  • Dental plan.
  • Disability benefits.
  • Health care plan.
  • Paramedical services coverage.
  • Vision care benefits.
  • Life insurance.


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