Dedicated Support Associate
3 weeks ago
About the Role
We are seeking a detail-oriented Dedicated Support Associate to support our community corrections programs in a dynamic government setting.
This role is essential to maintaining efficient operations, providing administrative assistance to Probation Officers, managing offender records, and ensuring accurate data entry.
With a strong emphasis on professionalism, confidentiality, and collaboration, this position contributes directly to the delivery of critical services within the justice system.
What We Offer
- $27 per hour (hourly salary)
- A 3-month contract with the possibility of extension
- A full-time position: 36.25 hours per week
- A schedule from 8:15 am to 4:30 pm
- The opportunity to join a passionate and inclusive team of professionals
Job Responsibilities
- Provide administrative support services to Probation Officers, including managing reception (in person and by telephone), and accurately handling inquiries, screening calls, and taking messages.
- Assist clients in completing applicable office reporting forms and book appointments in the absence of assigned Probation Officers.
- Sort and distribute incoming and outgoing mail.
- Prepare time-sensitive and confidential court reports, correspondence, and related documents.
- Maintain offender files in accordance with established guidelines, including opening, closing, storing, and archiving files.
- Ensure accuracy in data entry into the Offender Records and Correctional Administration (ORCA) system and manage file transfers and updates.
- Conduct research and perform updates on ORCA exception lists and related tasks.
- Utilize Justice Online Information Network (JOIN) to obtain and update offender information.
Requirements and Qualifications
- A high school diploma or GED
- Relevant post-secondary education in office administration is an asset
- At least one year of experience in a similar role
- Experience using Microsoft Office Suite tools, including Word, Excel, and Outlook
- Clear verbal and written communication skills and the ability to interact professionally
- Strong attention to detail and ability to prioritize tasks and manage multiple projects
- Ability to learn quickly, problem-solve, and work independently
About Recruit Action
Recruit Action provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.
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