Financial Services Operations Manager

1 day ago


Toronto, Ontario, Canada Royal Bank of Canada Full time

At Royal Bank of Canada, we are seeking a skilled Financial Services Operations Manager to join our team. This role is responsible for managing and ensuring compliance of mortgage and home line files from the Mortgage Specialists and the branch network.

The ideal candidate will have a minimum of one year of client service experience and be able to confidently take on high workload and call volume, while prioritizing and multitasking. Additionally, they should possess proven interpersonal, communication, and problem resolution skills.

We offer a comprehensive Total Rewards Program, including bonuses and flexible benefits, as well as competitive compensation. Our team environment is dynamic, collaborative, and progressive, with leaders who support your development through coaching and managing opportunities.

This position requires a salaried employee to work 37.5 hours per week in a full-time capacity. The estimated salary for this role is between $55,000 and $70,000 per year, depending on location and experience.

We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We strive to provide an accessible candidate experience for our prospective employees with different abilities.

Job Responsibilities:

  • Manage and ensure compliance of mortgage and home line files
  • Proactively identify and recommend solutions to recurring errors and service gaps
  • Takes ownership and accountability for the resolution of complex issues and concerns
  • Supports revenue growth by reducing revenue leakage and focusing on other opportunity spotting initiatives
  • Ensures all authorities for the role are adhered to, reviewed, and understood

Required Skills and Qualifications:

  • Minimum one year of client service experience
  • Ability to confidently take on high workload and call volume, while prioritizing and multitasking
  • Proven interpersonal, communication, and problem resolution skills

Benefits:

  • Comprehensive Total Rewards Program
  • Flexible work arrangements
  • Leaders who support your development through coaching and managing opportunities

About Us:

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.



  • Toronto, Ontario, Canada CI Financial Full time

    Company Overview:C.I. Financial is a global wealth management and asset management advisory services firm driven by a commitment to provide individuals and institutions with the highest-quality investments and advice.Job Summary:We are seeking an experienced Financial Operations Manager to oversee the daily reconciliation process and ensure the integrity of...


  • Toronto, Ontario, Canada Momentum Financial Services Group Full time

    About Momentum Financial Services Group">Momentum Financial Services Group is a leading provider of financial services in North America, committed to delivering innovative solutions that meet the evolving needs of consumers and business owners.">Competitive Salary Range">We offer an attractive salary range of $110,000 - $140,000 per annum, commensurate with...


  • Toronto, Ontario, Canada Momentum Financial Services Group Full time

    Momentum Financial Services Group is a leading provider of financial services in North America, committed to providing innovative solutions that meet the evolving needs of consumers and business owners. As Senior Financial Operations Manager, you will play a pivotal role in ensuring the financial integrity and compliance of our operations. This position...


  • Toronto, Ontario, Canada Momentum Financial Services Group Full time

    Momentum Financial Services Group is a leading provider of financial services in North America, offering a diverse range of products and services to consumers and business owners. As a Senior Financial Operations Manager with our company, you will play a pivotal role in ensuring the financial integrity and compliance of our operations.Job...


  • Toronto, Ontario, Canada Momentum Financial Services Group Full time

    Job SummaryWe are seeking an experienced Financial Services Operations Director to join our team at Momentum Financial Services Group. In this role, you will play a pivotal part in ensuring the financial integrity and compliance of our operations.


  • Toronto, Ontario, Canada Momentum Financial Services Group Full time

    Job DescriptionMomentum Financial Services Group is a leading provider of financial services in North America. We are seeking a skilled Financial Operations Specialist to join our team.About the RoleThis role will be a critical member of our global corporate accounting team, managing and recording bank activity, securitization, debt, and intercompany...


  • Toronto, Ontario, Canada CI Financial Full time

    About CI FinancialCI Financial is a leading global wealth management and asset management advisory services company. With a commitment to providing high-quality investments and advice, we have been anticipating and responding to the changing needs of investors since 1965.Job DescriptionWe are seeking a highly motivated and detail-oriented Financial...


  • Toronto, Ontario, Canada CI Financial Full time

    About CI FinancialCI Financial is a leading global wealth management and asset management advisory services company. With over 50 years of experience, we have consistently anticipated and responded to the changing needs of investors.We are driven by a commitment to provide individuals and institutions with high-quality investments and advice. Our goal is to...


  • Toronto, Ontario, Canada Momentum Financial Services Group Full time

    Job SummaryAs a Senior Manager of Cyber Operations at Momentum Financial Services Group, you will oversee the cybersecurity operations of our organization. This role involves managing a team of cybersecurity professionals to detect, respond to, and mitigate cyber threats and incidents. You will collaborate closely with IT, compliance, risk management, and...


  • Toronto, Ontario, Canada CI Financial Full time

    At CI Financial, we believe that a great workplace is one where everyone has a voice, is empowered to take ownership of meaningful work, and has opportunities to grow through challenging projects. Our team is responsible for ensuring the integrity of our financial and operational controls.We are seeking an experienced Financial Operations Manager to oversee...


  • Toronto, Ontario, Canada Momentum Financial Services Group Full time

    Job SummaryWe are seeking a highly skilled Treasury Financial Operations Specialist to join our team at Momentum Financial Services Group. This is an exciting opportunity for a motivated individual to work in a dynamic environment and contribute to the success of our organization.About UsMomentum Financial Services Group is a leading provider of financial...


  • Toronto, Ontario, Canada Momentum Financial Services Group Full time

    Momentum Financial Services Group is a leading provider of financial solutions in North America. As a Senior Business Analyst, you will play a key role in delivering IT projects that meet the evolving needs of consumers and business owners.Job SummaryWe are seeking an experienced Senior Business Analyst to join our team. The successful candidate will have a...


  • Toronto, Ontario, Canada Momentum Financial Services Group Full time

    Momentum Financial Services Group is a leading provider of financial services in North America. Our highly skilled workforce puts customers first in everything we do, serving 2 million people annually with diverse and innovative financial products.Job SummaryWe are seeking a Treasury Financial Operations Specialist to join our team. This role will be...


  • Toronto, Ontario, Canada Momentum Financial Services Group Full time

    At Momentum Financial Services Group, we're committed to providing financial solutions that meet the evolving needs of consumers and business owners.We're seeking a highly skilled Financial Services Accountant to join our global corporate accounting team. This critical role will involve managing and recording bank activity, securitization, debt, and...


  • Toronto, Ontario, Canada Momentum Financial Services Group Full time

    Momentum Financial Services Group is a leading provider of financial services in North America.The company has been committed to providing financial solutions that meet the evolving needs of consumers and business owners for over 40 years.Through its retail network of over 400 locations, known as Moneymart, Insta Cheques and the Cheque Cashing store,...


  • Toronto, Ontario, Canada Momentum Financial Services Group Full time

    Job Summary:As a Senior Collections Operations Manager at Momentum Financial Services Group, you will be responsible for overseeing and optimizing the dialing and messaging strategies and technologies used in the collections process. This role involves managing the performance of the dialer systems, ensuring compliance with regulations, and collaborating...


  • Toronto, Ontario, Canada BMO Financial Group Full time

    Job DescriptionWe are seeking a highly motivated and detail-oriented individual to join our team as a Financial Services Risk Management Specialist. In this role, you will play a critical part in identifying, assessing, and mitigating risks associated with our financial services operations.About BMO Financial GroupBMO Financial Group is a leading bank in...


  • Toronto, Ontario, Canada BMO Financial Group Full time

    About the RoleWe are seeking a highly skilled Digital Operations Coordinator to join our team at BMO Financial Group. This is an exciting opportunity for someone who is passionate about providing exceptional support and ensuring seamless day-to-day operations in a dynamic financial services environment.


  • Toronto, Ontario, Canada CI Financial Full time

    About CI FinancialCI Financial is an independent company that offers global wealth management and asset management advisory services through diverse financial services firms.


  • Toronto, Ontario, Canada Momentum Financial Services Group Full time

    Momentum Financial Services Group is a leading provider of financial services in North America.Job SummaryWe are seeking an experienced Chief Information Security Officer (CISO) to join our team at Momentum Financial Services Group. The successful candidate will be responsible for overseeing the cybersecurity operations of our organization, ensuring the...