Financial Services Operations Manager
1 day ago
At Royal Bank of Canada, we are seeking a skilled Financial Services Operations Manager to join our team. This role is responsible for managing and ensuring compliance of mortgage and home line files from the Mortgage Specialists and the branch network.
The ideal candidate will have a minimum of one year of client service experience and be able to confidently take on high workload and call volume, while prioritizing and multitasking. Additionally, they should possess proven interpersonal, communication, and problem resolution skills.
We offer a comprehensive Total Rewards Program, including bonuses and flexible benefits, as well as competitive compensation. Our team environment is dynamic, collaborative, and progressive, with leaders who support your development through coaching and managing opportunities.
This position requires a salaried employee to work 37.5 hours per week in a full-time capacity. The estimated salary for this role is between $55,000 and $70,000 per year, depending on location and experience.
We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We strive to provide an accessible candidate experience for our prospective employees with different abilities.
Job Responsibilities:
- Manage and ensure compliance of mortgage and home line files
- Proactively identify and recommend solutions to recurring errors and service gaps
- Takes ownership and accountability for the resolution of complex issues and concerns
- Supports revenue growth by reducing revenue leakage and focusing on other opportunity spotting initiatives
- Ensures all authorities for the role are adhered to, reviewed, and understood
Required Skills and Qualifications:
- Minimum one year of client service experience
- Ability to confidently take on high workload and call volume, while prioritizing and multitasking
- Proven interpersonal, communication, and problem resolution skills
Benefits:
- Comprehensive Total Rewards Program
- Flexible work arrangements
- Leaders who support your development through coaching and managing opportunities
About Us:
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.
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