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Auto Team Lead
2 months ago
We are seeking a highly motivated and experienced Auto Team Lead to join our team at HUB International Canada West ULC (Canada West). As a key member of our team, you will be responsible for leading the Auto Team and ensuring that daily service commitments are met.
Key Responsibilities- Mentor and support employees functioning within the Auto Team.
- Champion communication of goals, vision, and procedures developed by leadership.
- Assist with the training and coaching of new hires and/or existing employees.
- Assist Auto team management in ensuring that daily service commitments are met.
- Answer client and associate questions, handle service/call escalations, and copy management on email communication in a timely manner.
- Participate in or complete special projects, such as training, system/process enhancements, service improvement, or other assigned with Manager's oversight.
- Maintain necessary relationships with clients and employees to ensure quality service standards are met.
- Assist in adding topics or creating processes for release in team meeting notes or department procedures manuals.
- Motivate team members by acting as a good role model and providing positive support to both management and coworkers.
- Utilize current centralized reference tools to help make decisions or follow appropriate procedures related to Auto.
- Provide assistance to walk-in Auto clients as required.
- Level 2 General Insurance License.
- A minimum of 2 years' auto insurance experience.
- Ability to prioritize, time manage, and follow up as promised or directed by Manager.
- Willingness to change work time/schedule to balance support during open business hours and high level of dependability.
- Steady leadership, mentoring, and/or team building skills.
- Motivated to learn new things or fast-paced as a means to help coworkers adapt to changing business needs, environment, or department goals.
- Strong communication skills (verbal & written).
- Demonstrated success of being a team player.
- Strong organizational skills with a sharp attention to detail and accuracy.
- Exceptional customer service skills and experience.
- A competitive salary range of $50,000.00 to $60,000.00.
- Comprehensive benefit and total compensation packages, including extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.
- A dynamic and supportive work environment.
- Opportunities for career growth and development.
- A company culture that values education and continuous learning.
HUB International Canada West ULC (Canada West) is a leading insurance brokerage that provides a wide range of insurance and risk management solutions to individuals, families, and businesses. We are proud to be ranked 5th among the world's largest insurance brokerages and are committed to delivering exceptional service and expertise to our clients.
We are a company that values entrepreneurship, integrity, teamwork, accountability, and service. We encourage innovation and educated risk-taking, and we do the right thing every time. We work together to maximize results and measure and take responsibility for outcomes. We serve customers, communities, and colleagues, and we are committed to making a positive impact in the communities we serve.
