Claims Consultant

1 week ago


Ottawa, Ontario, Canada Sécurité Nationale Compagnie d'Assurance Full time
Job Overview

As a Claims Consultant - Language Expert at Sécurité Nationale Compagnie d'Assurance, you will play a vital role in providing exceptional customer service and ensuring the smooth resolution of claims. This is an excellent opportunity to utilize your linguistic skills and passion for problem-solving in a dynamic and rewarding environment.

Key Responsibilities:

• Engage with customers in conversations to understand their needs and provide personalized advice on coverage and the claims process;
• Provide sound claims guidance to create legendary customer experiences, identifying opportunities for continuous improvement;
• Ensure that customer concerns are addressed promptly, escalating issues as necessary, and referring them to relevant team members or internal partners;
• Demonstrate flexibility to adapt to changing customer and business needs;
• Contribute to the creation of legendary customer experiences at every interaction, seeking ways to improve the overall experience;

Requirements

• A college or university degree;
• 2+ years of relevant experience;
• Fluency in English and French (Fre);
• Strong communication and interpersonal skills;
• Ability to work in a fast-paced environment and prioritize tasks effectively;
• Intermediate-level knowledge with related training and/or experience; industry accreditation and training generally required;

What We Offer

• Competitive salary range: $60,000 - $80,000 per year;
• Opportunities for career growth and professional development;
• Collaborative and inclusive work environment;
• Comprehensive benefits package, including health and wellness benefits, retirement savings plan, and paid time off;
• Access to cutting-edge technology and tools to support your success;
• Recognition and reward programs to celebrate your achievements;
• Ongoing training and mentorship to enhance your skills and expertise;

About Us

Sécurité Nationale Compagnie d'Assurance is part of TD Bank Group, one of Canada's largest financial institutions. As a leading direct-to-consumer insurer in Canada, we offer a wide range of products and services to our four million customers. Our commitment to innovation and excellence has earned us a reputation as a trusted partner in Canadian families' moments of need.

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