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Operations Manager

2 months ago

Kelowna, British Columbia, Canada Rentokil Initial Full time

Rentokil Initial is a leading provider of pest control services to the property management sector. With a strong reputation for excellence, we have been a trusted partner for over 90 years. Our team of certified specialists uses innovative technologies to protect millions of homes and businesses across Canada.

We are currently seeking an experienced Service Delivery Manager in Kelowna, BC. This key role will be responsible for leading and developing a team of service technicians, ensuring they provide exceptional service to our clients. Key responsibilities include:

Key Responsibilities:

  • Manage daily operations of pest control technicians to deliver superior customer service
  • Provide direction to staff in all aspects of operations, service, and client care
  • Responsible for managing basic financial performance of the operations, including revenue growth and expense control
  • Daily travel throughout the territory to visit clients, assist pest technicians, and partner closely with the sales team on business development
  • Able to work a flexible schedule, including early mornings and weekend work when needed
  • Submit weekly, monthly, and yearly reports, as required
  • Monitor and adjust scheduled appointments for efficiencies, field routing, client QC audits, and account management

Requirements:

  • Bachelor's degree (preferred but not required)
  • 3-5 years in a management role with emphasis on customer service
  • Pest control management experience required
  • Success in training, mentoring, and coaching service professionals
  • Excellent verbal and written communication skills
  • Previous experience in a route-oriented, service environment a plus
  • Ability to obtain and maintain licenses/certificates as required by federal, provincial, and local regulations
  • Must pass pre-employment background screen
  • Must possess a valid driver's license and pass motor vehicle record search

Benefits:

  • Company car
  • Company events
  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Paid time off
  • RRSP match up to 3.5%
  • Vision care

Rentokil Initial is an equal opportunity employer. If you require any accommodations at any point during the interview process, please contact our HR Department.

Rentokil Initial is committed to providing accommodations to applicants with disabilities throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Please ensure to inform us if you require accommodation during any stage of the recruitment process.