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IT Support Specialist

3 weeks ago

Kitchener, Ontario, Canada JK Home Services Full time

At JK Home Services, we are seeking a skilled IT Support Specialist to join our team. This individual will be responsible for providing technical support to our employees, ensuring they have the necessary tools and resources to perform their jobs efficiently.

Key Responsibilities
  • Provide Level 1 and Level 2 desktop support for the maintenance of computer desktop environments.
  • Respond to and diagnose problems through discussions with end-users.
  • Escalate recurring, difficult, and widespread issues as appropriate.
  • Maintain thorough knowledge of processes and procedures for applications and systems access.
Required Skills and Qualifications
  • Knowledge of Microsoft OS Platforms, Microsoft Office Suite, and Desktop Hardware troubleshooting.
  • Experience with structured troubleshooting techniques and diagnosing user/account/client system hardware and software problems.
  • Proficiency in PowerShell, Python, or other scripting languages.
  • Excellent interpersonal, communication, and problem-solving skills.

In this role, you will have the opportunity to work with a diverse team and make a significant impact on our organization's success.