Customer Success Manager

6 days ago

Vancouver, British Columbia, Canada West X Business Solutions Full time
Job Summary

We are seeking a highly skilled Customer Success Manager to join our team at West X Business Solutions. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Customer Service and Support: Serve as the primary point of contact for customer inquiries and issues, providing timely and effective resolutions.
  • Sales Support: Collaborate closely with our sales team to ensure seamless customer interactions and identify opportunities for growth.
  • Relationship Management: Develop and maintain strong relationships with our customers, understanding their needs and preferences to deliver tailored solutions.
  • Issue Resolution: Work with our partners, including Xerox, to resolve customer issues promptly and efficiently.
  • Feedback and Improvement: Use customer feedback to identify areas for improvement and provide valuable insights to our management team.
  • Reporting and Analysis: Provide regular reports on customer satisfaction and engagement to inform business decisions.
Requirements
  • Education: Bachelor's degree in Business Administration, Marketing, or a related field.
  • Experience: 2+ years of experience in customer success or a related field.
  • Skills: Excellent communication and interpersonal skills, strong problem-solving and critical thinking abilities, and proficiency in Microsoft Office and customer relationship management software.
Benefits
  • Competitive Compensation: A competitive salary and benefits package.
  • Hybrid Work Environment: A dynamic and collaborative work environment with opportunities for remote work.
  • Professional Development: Opportunities for professional growth and development, including training and mentorship.

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