Loss Prevention Supervisor

4 weeks ago

Montreal, Quebec, Canada Accor Hotels Full time
Job Title: Loss Prevention Supervisor

Join our team at Fairmont Dallas, a luxurious hotel located in the heart of the Arts District in downtown Dallas. As a Loss Prevention Supervisor, you will play a vital role in ensuring the safety and security of our guests, employees, and property.

Key Responsibilities:
  • Anticipate and respond to potential problems and disturbances, ensuring a safe and secure environment for all.
  • Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
  • Be familiar with all hotel services, features, and local attractions to respond to guest inquiries accurately.
  • Resolve guest complaints, ensuring guest satisfaction and maintaining a positive reputation for the hotel.
  • Maintain complete awareness of fire, emergency procedures, and business continuity plans.
  • Notify local authorities when situations warrant.
  • Health screening for all employees, contractors, and visitors entering the property.
  • Issue radios, keys to designated hotel personnel as employees enter or leave the property.
  • Patrol the property, check all designated points, and document all actions taken.
  • Receive radio and telephone reports of emergency situations.
  • Be knowledgeable of the areas to be controlled, officers on duty, building locations, emergency telephone numbers, and the facilities and availability of emergency services.
  • Conduct designated investigations into theft or lost items, noise complaints, assault complaints, food poisoning complaints, and other guest complaints.
  • Monitor surveillance cameras.
  • Supervise the entire Loss Prevention staff assigned to the shift.
  • Manage all fire alarms and emergencies within the property.
Requirements:
  • Previous Hotel, Law Enforcement, or Military experience an asset.
  • Law enforcement proficiency certificates an asset.
  • Previous guest relations training in hospitality an asset.
  • High school graduate or equivalent vocational training certificate.
  • Fluency in English both verbal and non-verbal.
  • Computer literate in Microsoft Window applications.
  • Knowledge of local laws, investigative methods, fire safety, and Health & Safety programs.
Benefits:
  • Medical, Dental, and Vision Insurance.
  • 401K.
  • Complimentary Shift Meal.
  • Employee benefit card offering discounted rates in Accor worldwide.
  • Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21.
  • Career development opportunities with national and international promotion opportunities.

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