Bilingual Customer Success Representative II

3 weeks ago

Brampton, Ontario, Canada Dawn Foods Full time
Job Title: Customer Success Representative II

We are seeking a highly skilled and bilingual Customer Success Representative II to join our team at Dawn Foods. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and driving customer satisfaction.

Key Responsibilities:
  • Manage assigned accounts through open lines of communication, ensuring regular check-ins, order updates, and driving e-commerce platform adoption.
  • Account ownership of House Accounts, including all communication and order management with customers.
  • Support and collaborate with peers and Sales during PTO coverage to ensure essential tasks are completed effectively.
  • Manage Customer Concerns/Credit process, and process return authorizations (customer calls with concerns of quality issues, truck hits a dock, etc.).
  • Collaborate directly with cross-functional Teams to troubleshoot customer issues and ensure excellent customer service throughout the entire customer journey.
  • Utilize Salesforce to enter Customer Leads and Sample Requests to ensure proper documentation and approvals.
  • Work directly with the Transportation Supervisor/team to update, plan, and revise delivery schedules as necessary and assist with communication to customers during territory re-alignments.
  • Be a Subject Matter Expert for all Dawn facilitated platforms.
  • All other duties and responsibilities as assigned by Customer Success management.
Requirements:
  • High school diploma/GED required.
  • A minimum of 3 Years of Customer Service in an office environment assisting customers through issue resolution. Relevant experience in a Supply Chain/Distribution support related role can also be considered.
  • Bilingual-Fluency in French required.
  • Strong Problem-Solving Skills.
  • Detail Oriented with the ability to multi-task and work independently.
  • Excellent verbal and written communication skills.
Preferred Qualifications:
  • Salesforce Experience.
  • SAP Experience.
Physical Demands & Work Environment:

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to work in a Professional office environment and effectively work from home.
  • Occasionally may be required to lift and/or move up to 25 pounds.
  • Team members must be able to sit at a desk or walk around a facility throughout the day to support Operations and our Customers.

Note: The level of physical effort may vary from site to site and in some cases be greater or lesser than documented here.

About Our Benefits:

Dawn is proud to employ the top talent in the baking industry, and we reward our people with comprehensive health and well-being coverage, competitive compensation packages, and award-winning benefit offerings. Dawn encourages professional growth through tuition assistance and educational programs, and we are always searching for ways to improve our industry-leading services and benefits. We also help protect our Team Members' future financial health with a generous RRSP matching program that provide additional retirement funds and many tools and resources on financial wellness. The contributions start as early as one month from employment

Dawn is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Dawn Foods welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process

Compensation Range: $48,900 - $ 73,340 with bonus potential

#LI-JA1 #LI-Hybrid

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