Customer Service Representative

3 weeks ago

Québec, Quebec, Canada RONA+ Full time

About RONA+

RONA+ is a leading Canadian retailer of hardware, home renovation, and gardening products. We are committed to providing our customers with an exceptional shopping experience and a wide range of products to meet their needs.

About the Role

We are seeking a highly motivated and customer-focused individual to join our Service and Returns team as a Customer Service Representative. In this role, you will be responsible for providing excellent customer service, resolving customer complaints, and ensuring a positive shopping experience for our customers.

Key Responsibilities

  • Greet customers warmly and ensure a good customer experience
  • Exchange or return merchandise according to company's policy
  • Produce and balance the cash report at the end of each shift
  • Prepare paperwork for rental vehicles and follow up
  • Be aware of current promotions and flyers
  • Ensure each cashier has the necessary items to accomplish their tasks (cash register tape, credit cards application forms, bags etc.)
  • Comply with policies and procedures regarding loss prevention, breakage of goods and health and safety
  • Other related tasks to ensure the store runs smoothly

Requirements

  • Strong communications skills
  • Cashier and customer service experience would be an asset

Why Work for RONA+

RONA+ is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.

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