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Server Position

2 months ago

Toronto, Ontario, Canada Accor Full time
Job Summary

We are seeking a skilled Server to join our team at the Fairmont Royal York, a renowned hotel in downtown Toronto. As a Server, you will be responsible for providing exceptional service to our guests, ensuring their dining experience is memorable and enjoyable.

Key Responsibilities
  • Provide personalized service to guests, ensuring their needs are met and exceeded.
  • Have thorough knowledge of menu items, including wine, a la carte, and promotional menus, to suggestively upsell and enhance the guest experience.
  • Clear all dishes, deliver meals, and present cheques in a professional and discreet manner.
  • Report to duty punctually, maintaining the integrity of co-workers and guests.
  • Consistently offer personal, friendly, and efficient service.
  • Take corrective action when dealing with dissatisfied guests, aiming to have them leave happy.
  • Maintain teamwork and good work ethics with all guests and co-workers, assisting with duties without compromising the guest experience.
  • Understand shift end reports, non-cash/cash transactions, and procedures for depositing monies into safe or collecting due backs.
  • Have read and understood all hotel policies and procedures, as outlined in the employee handbook.
  • Understand the concept, hours of operation, procedures for order taking, writing reservations, table setting, and guest service standards of the restaurant.
  • Aware of safety and sanitation when handling food and beverage.
  • Understand each work section and all side duties that may be assigned.
  • Attend pre-shift, weekly, and monthly meetings to ensure open lines of communication between employees.
  • Understand and follow the hotel's recycling program and procedures.
  • Immediately report any accidents to your manager.
  • Express concerns, suggestions, or comments on how to improve the guest experience or operation as a whole.
  • Understand how to operate all equipment used in the outlet.
  • Understand all other outlets, services, and offices in the hotel (location, hours of operation, and offerings).
Requirements
  • Previous work experience in a restaurant/food and beverage setting.
  • Excellent interpersonal skills and a team player attitude.
  • Smart Serve training program certification.
  • Must be of age to serve alcoholic beverages.
  • OTE certificate an asset.
What's in it for you?
  • Employee benefit card offering discounted rates in Accor worldwide.
  • Complimentary hot or cold shift meals.
  • Learning programs through our Academies.
  • Opportunity to develop your talent and grow within your property and across the world.
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.
  • Access to our comprehensive benefits package, including extended health, dental, vision benefits; life and disability insurance; pension with company match; and Registered Retirement Savings Program (RRSP) and a Tax Free Savings Account (TFSA).
  • Complimentary dry cleaning of business attire.
  • Paid time off including vacation, sick, and statutory holidays.