Front Office Team Lead

7 days ago


Vaughan, Ontario, Canada Silver Hotel Group Full time
About the Role

We are seeking a highly skilled and experienced Front Office Supervisor to join our team at Silver Hotel Group. This individual will be responsible for providing exceptional service to our guests, while also supporting the Front Office Manager with daily operations.

Duties and Responsibilities
  • Schedule, payroll, coaching, performance management, hiring, performance reviews, and training for Front Office team members.
  • Ensure smooth operation of Guest Services, including registration and check-out procedures.
  • Supervise the Front Office team, model service standards, and support team members as needed.
Requirements
  • Minimum two years of Guest Services or hospitality experience.
  • Previous supervisory responsibilities preferred in a customer-facing and/or hospitality position.
  • Strong problem-solving and conflict resolution skills, as well as excellent written and verbal communication skills.


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