Store Manager

4 weeks ago


Montreal, Quebec, Canada SSENSE Full time

About the Role:

The Store Manager at SSENSE will be responsible for creating a welcoming environment that cultivates and preserves client relationships, consistent with the company's brand values. This includes delivering a world-class customer experience through all service channels, curatorial programs, and dynamic experiences.

Key Responsibilities:

  • Drive sales performance to achieve targets across all SSENSE channels and initiatives;
  • Analyze store performance to identify business opportunities and maximize revenue;
  • Develop and implement business tactics to enhance revenue and the customer experience;
  • Lead the customer journey flow through walk-ins and appointment models to ensure an outstanding customer experience;
  • Optimize operational processes and store expenses.

Requirements:

  • A minimum of 5 years of store management experience in a high-volume clienteling environment;
  • Proven experience establishing trusting relationships in an omni-channel environment;
  • Ability to lift heavy boxes (15kg);
  • Flexibility to work varied hours due to business demands.

What We Offer:

  • Extended health and dental benefits, including comprehensive mental health programs;
  • Parental top-up program;
  • Generous employee discount;
  • Access to telemedicine and employee assistance programs;
  • Savings and retirement plan matching contributions;
  • Gender affirmation coverage;
  • Opportunity to work with cutting-edge technologies and an innovative team.

SSENSE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.


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