Banff Gondola Operations Manager

1 week ago

Banff, Alberta, Canada Pursuit Collection Full time

Job Summary

This role is responsible for leading the cleaning team at the Banff Gondola to deliver an exceptional guest experience. The successful candidate will be responsible for ensuring the facility is safe, clean, and professional-looking for all colleagues and guests.

Key Responsibilities

  • Direct and supervise cleaning staff, including assigning tasks, monitoring work progress, and ensuring adherence to cleaning schedules.
  • Coordinate with other departments to ensure efficient cleaning operations, especially during events or high-traffic periods.
  • Conduct regular inspections of assigned areas to ensure compliance with cleaning standards and protocols.
  • Train new cleaning staff on proper cleaning techniques, safety procedures, and equipment usage.
  • Provide ongoing training and coaching to existing staff to maintain high-quality cleaning standards and enhance productivity.
  • Identify training needs and opportunities for skill development among team members.
  • Monitor and maintain inventory of cleaning supplies and equipment, always ensuring adequate stock levels.
  • Place orders for cleaning supplies as needed, considering budget constraints and consumption rates.
  • Maintain par stock levels for cleaning supplies.
  • Conduct regular audits to track usage and minimize wastage of cleaning materials.
  • Ensure that all Gondola grounds and facilities are kept tidy and clean to provide guests with a high-quality experience.
  • Perform and ensure colleagues complete established daily cleaning tasks for all guest and team member areas.
  • Ensure daily vacuuming of floors, sweeping, and mopping is completed.
  • Empty garbage bins and maintain the recycling program on an ongoing basis.
  • Sweep or shovel exterior decks, walkways, and parking lot as required.
  • Work closely with Fly Pigs to ensure the team is adhering to proper recycle practices.
  • Ensure compliance with health and safety regulations, including proper handling and disposal of hazardous materials.
  • Promote a culture of safety among cleaning staff, emphasizing the importance of following safety protocols and using personal protective equipment.
  • Bring maintenance issues to the attention of the Operations team.
  • Open and close summit terminal as needed.
  • Actively participate in Gondola committees.
  • Assist with evacuation procedures in the event of an emergency.
  • Answer guest questions regarding the Banff Gondola and surroundings area.
  • Other duties as assigned.

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