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SIS Operations Analyst

1 month ago

Montreal, Quebec, Canada IATA Consulting Full time
p> Employment Type: Permanent Contract Duration:

At IATA, we are passionate about the aviation industry and strive to make it safer, smarter, and more sustainable. We value diversity and inclusion in our workforce and respect the different backgrounds, perspectives, and skills of our employees. We prioritize our employees' wellbeing and provide flexible work arrangements, travel benefits, family-friendly policies, equal pay, and a day off on your birthday. We believe in giving back to the community and encourage our staff to participate in volunteering activities that support causes they care about.

About the team you are joining

As a member of the SIS Operations Team, you will be responsible for analyzing, managing, and resolving business and technical matters related to IATA's Simplified Invoicing and Settlement (SIS) application. This includes providing customer support for SIS participants and internal IATA business units, monitoring the SIS application's performance, taking appropriate actions to identify and resolve operational issues, performing UAT testing for the SIS application, and promoting the use of SIS with new and existing participants.

What your day would be like

Provide high-quality support to SIS participants in collaboration with IATA Customer Service teams. Monitor SIS' system performance, update reference data master tables, perform scheduled activities, and take corrective actions as per documented SOP's and best practices. Maintain compliance with all operational controls and SOP's. Contact SIS participants by email or phone for special cases, including data quality issues, input file failures, late submission requests, and promoting the use of SIS. Provide support to other Business Units for invoice distribution via SIS and SAP/SIS integration.

We would love to hear from you if

• Bachelor's degree in a business-related discipline. • Strong skills in Microsoft Office, particularly Access and Excel. • Highly numerate and detail-oriented with excellent organizational, planning, and administrative abilities. • Previous experience of system user-acceptance testing (UAT). • Excellent written and oral communication skills in English. • Good-to-have knowledge of: e-invoicing applications, Industry interline or supplier billing processes, PowerBI, XML standards, Salesforce, SAP

Travel Required: