Retail Sales Associate

2 weeks ago

Prince Rupert, Canada Sherwin-Williams Full time
Job Description

This role is critical to the success of our retail stores. As a Store Associate, you will work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. You are expected to promptly resolve any customer concerns and ensure maximum client satisfaction, while staying up-to-date with product features and maintaining the high quality and visual standards of the products and store. You will be tasked with achieving excellent customer service, while consistently meeting the store's sales goals.



About the Role

The individual selected for this role will be expected to work at one of our retail stores, where you will be part of a team that is passionate about delivering exceptional customer experiences. You will be responsible for ensuring that our customers receive the best possible service, while also meeting sales targets.



Key Responsibilities

  • Ensure high levels of customer satisfaction through excellent sales service
  • Assist customers in person and over the phone by determining needs and presenting appropriate products and services
  • Build productive trust relationships with wholesale and retail customers
  • Process sales transactions accurately and consistent with policies and procedures
  • Follow and achieve sales goals on a monthly, quarterly, and yearly basis
  • Maintain precise work order files and formulas
  • Pull appropriate products from the sales floor or warehouse
  • Tint and mix products, as needed, to customer specifications
  • Stock shelves and set up displays
  • Clean store equipment
  • Load/unload delivery trucks
  • Assist in making deliveries, as needed
  • Maintain in-stock and presentable condition assigned areas
  • Remain knowledgeable on products offered and discuss available options
  • Comply with inventory control procedures
  • Suggest ways to improve sales


Requirements

  • Must be at least eighteen (18) years of age
  • Must be legally authorized to work in the country of employment
  • Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.


Preferred Qualifications

  • Have a valid, unrestricted Driver's License
  • Have at least a High School diploma or GED
  • Have at least one (1) year experience working in a delivery, retail, or customer service position
  • Have previous work experience selling paint and paint related products
  • Have previous work experience operating tinting and mixing equipment
  • Ability to read, write, comprehend, and communicate in more than one language


Working at Sherwin-Williams

At Sherwin-Williams, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there's a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. We'll give you the space to share your strengths and we want you to show us what you can do. You can innovate, grow and discover in a place where you can thrive and Let Your Colours Show



Career Advancement

We offer a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at https://www.benefitscentre.ca/sherwin/. Click on "Candidates" to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.



How to Apply

Find the role(s) that interest you on our Careers page: https://jobsearch.sherwin.com/. Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners. Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions. You'll be able to record and complete your video interview anytime, anywhere While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation. Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal.

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