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Customer Service Representative

2 months ago

Mission, British Columbia, Canada Savers Full time

About Us

Savers is a leading thrift store operator with a mission to champion reuse and inspire a future where secondhand is second nature.

Our Business Model

We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services.

Our Team

We are a diverse and inclusive team of over 22,000 team members who are passionate about creating an awesome experience for our customers, donors, and each other.

What We Offer

  • A comprehensive onboarding and training program to ensure our team members have the skills and knowledge they need to succeed.
  • A range of benefits, including comprehensive extended health care plans, company-paid life and AD&D insurance, and a group registered retirement savings plan with a generous company matching provision.
  • A range of mental health services to assist team members in managing daily life.
  • A fun and supportive work environment that encourages teamwork and collaboration.

About the Role

We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for creating an awesome experience for our customers, donors, and team members. This includes providing excellent customer service, processing donations, and maintaining a clean and organized store environment.

What You'll Do

  • Provide excellent customer service to our customers, donors, and team members.
  • Process donations and maintain a clean and organized store environment.
  • Work collaboratively with our team to achieve sales and customer service goals.
  • Participate in ongoing training and development to improve your skills and knowledge.