Field Service Technician

4 weeks ago

ChathamKent, Canada ANDRITZ Full time

At ANDRITZ, we are passionate about delivering innovative solutions to our customers globally. Our success is driven by our commitment to excellence and our passion for what we do.

The Field Service Technician is a key member of our North American Service Division for Andritz Feed & Biofuel. This role is responsible for providing on-site services to end customers in various industries, including Feed, Biomass, Pet Food, Extrusion, and Industrial, across Canada and the US.

The preferred location for this position is Blenheim, ON, where our shop is located. However, we welcome highly skilled and experienced candidates residing in other major cities in the area.

The Field Service Technician will be responsible for:

  • Providing technical support and on-call response to customers, other Field Service Technicians, Sales Managers, and Aftermarket Account Managers
  • Actively participating in on-site assistance for start-ups and complex repair work
  • Performing technical tasks, including reading and understanding mechanical drawings, flow diagrams, and schematics, troubleshooting and identifying mechanical, installation, or construction defects and/or poorly performing equipment
  • Assisting Customer Account Managers in identifying parts needed for repair, rebuild, or warranty prior to service work date
  • Participating in trade shows and customer training sessions
  • Timely completion of standard service reports, invoicing packages, and other administrative requirements
  • Maintaining site safe work practices during work scope execution
  • Carrying a Company cell phone and being on call to assist with emergencies
  • Special projects as assigned/required

When selecting candidates, we will be looking for the following essential skills, abilities, and experience:

  • BS/BA degree in a related discipline or relevant work experience preferred
  • SAP experience preferred
  • Basic understanding of pelleting, grinding, and other ancillary processes
  • Strong mechanical aptitude, understanding of assembly/disassembly of equipment
  • Ability to work under minimal supervision in the field both independently and with other Service Technicians
  • Must be self-motivated and have ability to handle multiple tasks
  • Strong communication skills both verbal and written
  • Strong math skills
  • Legally entitled to work in Canada on a full-time basis

Travel Requirements:

Travel extensively within North America (Canada & USA) without restrictions. Minimal potential for international travel. Overnight travel approximately 70%

Must be able to train in Blenheim ON, Muncy PA (USA), and Garden City GA (USA) manufacturing facilities for an extended period of time at initial hiring, while also traveling to field sites with current technicians for on-the-job training.

At ANDRITZ, we offer a competitive salary that increases with technical capability, comprehensive benefits package, flexible work environment, and a defined contribution pension plan. We are an equal opportunities employer and welcome applications from all qualified candidates.

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