Senior Client Care Representative

2 weeks ago


Ottawa, Ontario, Canada Equitable CA Full time

We're seeking a highly skilled Senior Client Care Representative to join our team at Equitable CA. In this role, you'll have the opportunity to work with a dynamic group of professionals who are passionate about delivering exceptional customer service.

About the Job

This is a permanent, full-time position that requires fluency in both French and English languages. You will be responsible for providing excellent client service to internal and external clients, including responding to email inquiries and handling incoming telephone calls. Your expertise in insurance-related products and services will enable you to provide accurate and timely resolutions to clients' concerns.

Key Responsibilities
  • Provide exceptional client service through various communication channels, including phone, email, and chat
  • Respond to client inquiries and resolve issues in a timely and professional manner
  • Develop and maintain strong relationships with internal stakeholders, including regional sales and service offices
  • Stay up-to-date on product knowledge and stay informed about industry trends and developments
Requirements

To be successful in this role, you must have:

  • Fluency in both French and English languages, with the ability to speak, read, and write proficiently in both languages
  • Previous experience in a phone-based client care/service role, preferably in an insurance company or related field
  • Excellent interpersonal skills to manage relationships with internal and external clients
  • Superior listening skills to facilitate positive outcomes with inquiries and irate callers
  • Ability to handle high stress levels in a fast-paced production environment
What We Offer

In return for your hard work and dedication, we offer a competitive salary package that includes:

  • A salary range of $55,000 - $70,000 per year, depending on experience and qualifications
  • An annual bonus program, vacation allowance, and company-paid benefits program
  • An additional paid volunteer day each year so you can spend time giving back to the community
  • Immediate enrollment in the company's pension program with employer matching
  • Employee resource groups that support an inclusive work environment


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