Account Manager

4 weeks ago

Toronto, Ontario, Canada Paramount Commerce Full time
{"title": "Sales and Account Manager", "description": "Role Overview

Paramount Commerce is seeking a highly skilled Sales and Account Manager to join our growing Sales and Account Management team. As a key member of our team, you will be responsible for developing and maintaining strong relationships with our merchants, driving business growth, and providing exceptional sales support.

Key Responsibilities
  • Merchant Relationship Management
    • Develop and maintain trusted advisor relationships with merchants, ensuring their satisfaction with our products and services.
    • Address merchant service requests, handle escalations, and provide feedback channels for issue resolution.
    • Conduct regular business reviews to identify areas for improvement and ensure merchant satisfaction.
  • Business Growth and Development
    • Identify and pursue new business opportunities to support company growth and implement account plans to drive growth within existing merchant accounts.
    • Manage up-selling and cross-selling efforts, introducing additional products or functionalities to existing merchants.
    • Monitor and analyze merchant performance to discover growth opportunities and areas for improvement.
  • Product Knowledge and Sales Support
    • Understand our product offerings thoroughly to effectively assist merchants and provide outstanding sales support to the sales teams and prospective merchants.
  • Collaboration with Internal Teams
    • Work closely with Customer Support, Operations, Integration, and Finance teams to ensure successful account management and implementation of account plans.
    • Assist with underwriting and onboarding activities for new merchants.
  • Process Management and Documentation
    • Manage merchant projects such as Know Your Customer (KYC) exercises, and maintain workflow and process documentation.
    • Update and maintain merchant contact information in the CRM system to ensure accurate records.
    Requirements
    • Minimum of 5 years of relevant experience within e-commerce/B2B Sales.
    • Experience in technical sales would be considered an asset.
    • Well-developed planning and analytical skills.
    • Detail-oriented and organized.
    • A positive, energetic can-do attitude.
    • Team player with a collaborative approach.
    • An effective communicator, both spoken and written.
    • Ability to work independently and solve problems with minimal direction.
    • Ability to manage your time effectively and adapt quickly to changing priorities.
    • Ability to manage multiple projects.
    • Excellent listening, negotiation, and presentation skills.
    • Results-driven and take initiative.
    • Proficient in Excel.
    • Ability to travel in North America.
    About Paramount Commerce

We are proud to be an equal opportunity employer, committed to creating a diverse and inclusive workplace. We believe that diversity of thought, background, and experience are essential to achieving our mission to simplify payments.

We are committed to creating a place for our employees to be their authentic selves. If you are a motivated and results-driven individual who is passionate about sales and account management, we encourage you to apply for this exciting opportunity.

", "lang_code": "en"}

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