Workflow Specialist

2 months ago


Canada Meditech Full time
Job Title: Workflow Build Specialist

At Meditech, we are seeking a highly skilled Workflow Build Specialist to join our Client Services team. As a key member of our team, you will play a critical role in designing and executing the standard blueprint for MEDITECH as a Service (MaaS) customers.

Key Responsibilities:
  • Collaborate with MEDITECH and customers to implement MaaS solutions
  • Design and execute standard build processes for assigned products
  • Ensure adherence to standard build protocols and best practices
  • Develop and maintain deep understanding of build and overall content needs
  • Provide exceptional customer support and collaboration skills
  • Lead key build and overall milestones within the MaaS implementation
  • Work closely with Workflow & End User Experience Analysts to anticipate customer needs and guide build towards common workflows and standard content adoption
  • Participate in educating and certifying Workflow/End User Experience Analysts
  • Assist with end-user education and live support for MaaS customers
  • Stay up-to-date with industry trends and challenges among our customer base
  • Act as a resource for the entire group
  • Maintain strong communication with group supervisors and managers
  • Initiate continued improvement and evolution of standard/common dictionaries
  • Promote the mission of MEDITECH as a Service within the implementation group
  • Provide assistance to staff members with build, planning, organizing, and facilitating on-site customer visits
Requirements:
  • Bachelor's or associate's degree preferred and/or 2-3 years of applicable work or military experience
  • Exceptional customer service skills
  • Self-motivation and ability to take on multiple projects
  • Flexibility with shifting priorities and ability to maintain a wide variety of responsibilities and workload
  • Ability to work independently and meet deadlines without reminders
  • Ability to work with demanding/complex customers and assist with escalated issues

This is a hybrid role that includes a blend of in-office and remote work as designated by the management team.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

MEDITECH will not sponsor applicants for work visas.


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