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Assistant Store Manager
1 month ago
We are seeking a highly motivated and experienced individual to fill the role of Assistant Store Leader for our Lindt Chocolate Shop in Edmonton. As a key member of our team, you will be responsible for assisting with the management of daily store operations, generating and driving corporate sales, and upholding the values of exceptional customer service.
Key Responsibilities:- Assist with the management of daily store operations, including sales, merchandising, and customer service.
- Generate and drive corporate sales through effective sales techniques and product knowledge.
- Uphold the values of exceptional customer service by modeling behavior and establishing guidelines.
- Monitor sales and labor issues on a daily basis to maximize store profitability without sacrificing customer service.
- Assist with recruitment, including interviewing and hiring of Retail Sales Associates.
- Supervise store employees to maximize customer service, sales, and profit.
- Assist with training of sales techniques and product knowledge.
- Timely order merchandise and supplies to maintain overall inventory management and loss prevention.
- Daily reconcile cash with sales receipts, daily paperwork, and accounting, payroll, and other store administration.
- Develop and utilize full knowledge of all products and sales information to achieve sales goals while controlling expenses.
- Assist with ongoing performance management of staff, assist in the preparation and delivery of employee performance reviews.
- Maintain store merchandising presentation to company standards.
- Maintain high standards for cleanliness and food/product safety.
- Responsible for cash handling, inventory ordering, and related retail administrative duties.
- Post-secondary education.
- 1-2 years of experience in a retail management role with 2-5 years of retail experience.
- Previous experience working in the hospitality/restaurant industry is preferred.
- Previous experience in a merchandising or presentation capacity.
- Ability to multi-task and manage multiple projects in a timely manner.
- Strong oral and written communication abilities.
- Strong computer proficiency in MS Office.
- A history of going above and beyond to provide exceptional customer service.
- A talent for sales and selling.
- A passion for chocolate.
Lindt & Sprüngli is recognized as a leader in the market for premium quality chocolate, offering a large selection of products in more than 120 countries around the world. During more than 170 years of Lindt & Sprüngli's existence, it has become known as one of the most innovative and creative companies making premium chocolate, with 12 production sites in Europe and the USA, and distribution and sales companies on four continents. Lindt is committed to providing accommodations for people with disabilities. Accommodations are available upon request.
