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Spa Supervisor

2 months ago

Mississauga, Ontario, Canada HAND & STONE MISSISSAUGA DIXIE Full time
Job Summary

We are seeking a highly skilled and experienced Spa Supervisor to join our team at Hand & Stone Massage and Facial Spa in Mississauga Dixie. As a key member of our management team, you will be responsible for ensuring the smooth operation of our spa, providing exceptional customer service, and leading a team of spa professionals.

Key Responsibilities
  • Team Leadership: Supervise, coordinate, and schedule the activities of spa staff, including therapists, estheticians, and front desk personnel.
  • Customer Service: Ensure that all clients receive exceptional service, addressing their needs and concerns in a professional and courteous manner.
  • Operations Management: Oversee the day-to-day operations of the spa, including inventory management, supply ordering, and equipment maintenance.
  • Quality Control: Monitor and maintain high standards of quality in all spa services, ensuring that clients receive the best possible experience.
  • Training and Development: Provide ongoing training and coaching to spa staff to enhance their skills and knowledge, and to ensure that they are equipped to provide exceptional service to clients.
  • Communication: Communicate effectively with clients, staff, and management to ensure that all needs are met and that the spa runs smoothly.
Requirements
  • Education: Secondary (high) school graduation certificate or equivalent experience.
  • Experience: 5 years or more of experience in a spa or wellness environment, with a minimum of 2 years in a supervisory or management role.
  • Skills: Excellent communication and interpersonal skills, with the ability to lead and motivate a team. Strong organizational and problem-solving skills, with the ability to work in a fast-paced environment.
Benefits
  • Competitive Salary: A competitive salary and benefits package, including dental, health, and vision care benefits.
  • Opportunities for Advancement: Opportunities for career advancement and professional growth within the company.
  • Support for Newcomers and Refugees: We are committed to supporting newcomers and refugees, and offer a range of programs and services to help them integrate into our community.
  • Support for Indigenous People: We are committed to supporting Indigenous people, and offer a range of programs and services to help them succeed in their careers.
  • Support for Visible Minorities: We are committed to supporting visible minorities, and offer a range of programs and services to help them succeed in their careers.