Senior IT Specialist
4 weeks ago
As a Senior Specialist, Project Planning and Controls, you will play a key role in ensuring the successful delivery of IT projects and initiatives within our organization. Your primary responsibility will be to provide technical expertise and support to our clients, ensuring that their IT needs are met and exceeded.
Key Responsibilities- Perform 1st, 2nd, and 3rd-line problem analysis of client systems remotely or onsite, ensuring high customer satisfaction.
- Verify software installations, system and reporting data, and configurations to ensure the integrity of the overall solution.
- Provide SME-level training to Sales Area Applications Specialists, system power users, and management teams.
- Verify site audit reports, understand context, and communicate impacts to various stakeholders, including sales, services, and clients.
- Present key deployment/support findings and outcomes, making suggestions for process improvements and operational enhancements to key client stakeholders.
- Engage periodically with Newtrax R&D to scope, test, and validate emerging technology and system enhancements.
- Take responsibility for training junior members of the team and Sales Area Applications Specialists.
- Meet regularly with the sales team to review project opportunities and strategies.
- Provide work estimates for inclusion in customer quotes and proposals.
- Develop or review Applications project and product-based Deployment, Commissioning, and Training documentation.
- Follow the Safety First policy and ensure safety training certificates are kept current.
- Undergraduate degree in electrical engineering, computer engineering, computer science, mechanical engineering, mining engineering, or industrial engineering.
- Senior client-based IT and business-level collaboration.
- Technical, business, and operational requirements analysis.
- Solution testing.
- Client support or application roles related to Mining production Control, Communication, Mining Planning, Maintenance Management, Mine Management, and Automation.
- The opportunity to make an impact on our business performance.
- Ongoing development and training.
- An excellent comprehensive compensation package, including a RRSP with matching, competitive health, dental, life, and disability benefits.
- We embrace diversity and inclusion and inspire everyone to bring their authentic selves to work every day.
- We take pride in our agile customer-focused decision making and empower our employees, providing strong performance management and opportunities to grow your career.
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