Dedicated Support Professional

2 days ago


Vancouver, British Columbia, Canada NTT DATA Services Full time

About the Role

We are seeking a skilled Dedicated Support Professional - Advanced Technical Expert to join our team at NTT DATA Services. As an Enhanced Support Services Technician, you will play a vital role in providing advanced onsite and remote technical support to senior executive users who possess unique IT support requirements.

The successful candidate will have expertise spanning the entire spectrum of IT support, including hardware, software, networks, mobile connectivity, messaging, conferencing, and managing mixed vendor BYOD environments.

Your Key Responsibilities

  • Ensure seamless end-to-end support for critical desktops, notebooks, tablets, printers, mobility devices, and associated peripherals.
  • Act as a vital link between our technology team and senior executive clients, serving as a technical liaison.
  • Engage with clients to interpret their needs, offer optimal solutions, and take ownership of resolution or assure resolution via line of business partners.
  • Build and maintain strong relationships, utilizing high levels of self-awareness, professionalism, relationship management, collaboration, and communication.

Requirements

To be successful in this role, you must have:

  • A minimum 5 years' experience with desktop/software support & hardware (break/fix)
  • A minimum 5 years of experience providing support to Executive Level personnel
  • A technical degree or equivalent combination of education and work experience
  • Strong verbal and written communication skills
  • Experience with Microsoft Windows Domains, Active Directory
  • Experience with mobile device configuration and deployment, Apple iOS and Android
  • Experience with printer support, Office 365, Active Directory, ticketing systems (such as ServiceNow)

Additional Requirements

You must also have:

  • A valid Driver's license and reliable personal transportation
  • The ability to regularly lift machinery, tools, supplies, and equipment weighing up to 20 kg

About Us

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success.

What We Offer

We offer a competitive salary range of $75K-$85K CAD per annum, plus benefits including medical, dental, vision, PTO, holidays, and on-call compensation + bonus plan.



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