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Customer Experience Supervisor

1 week ago

Mississauga, Ontario, Canada Medline Gruppe Full time

Are you passionate about delivering exceptional customer experiences? As a Bilingual Customer Care Supervisor at Medline Canada, you will lead a team of professionals who share your commitment to outstanding service.

About the Role
  • Oversees day-to-day operations of the Customer Care department to ensure high standards of customer service.
  • Handles escalated customer complaints or issues that agents cannot resolve.
  • Collaborates with cross-functional teams to optimize workflows and improve service delivery.
Core Competencies
  • Coaching and development: Provides personalized support and coaching to team members to enhance their strengths and improve performance.
  • Communication: Strong communication skills in both English and French to effectively collaborate with colleagues and customers.
  • Problem-solving: Analyzes customer feedback and implements changes to improve service quality.
Requirements
  • Minimum 3 years of experience in customer service/contact center environments.
  • Proven track record of coaching, training, and motivating teams.
  • Fluent in French and English.