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Design Consultant
2 months ago
About the Role
Crate and Barrel is seeking a highly skilled Design Consultant to join our team. As a Design Consultant, you will work with customers to help plan and design their spaces, providing elevated designs and delivering an exceptional customer experience.
Key Responsibilities
- Drive sales and deliver a differentiated experience by providing enriching customer interactions and offering elevated design solutions in-store and virtually.
- Create stunning CB2 designs for customers using preferred design tools, including moodboards, 2D floor plans, product lists, and style inspiration.
- Lead One on One Design consultations, delivering projects on time and within determined timelines.
- Possess a clear understanding of CB2's brand aesthetics and merchandising strategy across channels, including Store, Online, and Catalog.
- Meet individual sales, KPI, and service goals, productivity standards, and engage customers on the sales floor by demonstrating the four steps of selling.
- Stay informed about market trends and industry developments.
- Actively listen to customers to identify their needs and communicate company loyalty services, when applicable.
- Provide excellent service by exhibiting a positive attitude and enthusiasm, ensuring all customers receive gracious, quick, and efficient service.
Requirements
- Understanding of basic design functions, including spatial planning, fabric selection, lighting, and interior design styles.
- Excellent communication skills and the ability to translate the brand vision of CB2 and customers' wants/needs.
- Strong affinity for technology, including 2D and 3D tools, Google Suite, and video conferencing.
- Ability to stay up-to-date on current design trends.
Preferred Qualifications
- 1+ years of relevant experience in Furniture Sales/Home Decor Design or retail/customer service experience.
- Full-Time roles: Open availability to work flexible hours on weekdays, evenings, and weekends.
- Part-Time roles: Availability to work two or more weekend days (Friday, Saturday, and/or Sunday) and at least one weekday or night.
