Quality Assurance Specialist

2 weeks ago


Toronto, Ontario, Canada solera Full time

Job Summary

Solera Holdings, Inc. is seeking a Quality Assurance Specialist to monitor real-time and recorded client calls for quality and adherence to standards and guidelines. The ideal candidate will review VRS reports for accuracy and provide feedback to associates and managers on best practices in customer service and VRS reports.

Key Responsibilities

  • Monitor real-time and recorded client calls for quality and adherence to standards and guidelines
  • Review VRS reports for accuracy and ensure company standards are followed
  • Provide feedback to associates and managers on best practices in customer service and VRS reports
  • Drive continuous improvements to quality standards and delivery of exceptional customer experience
  • Organize and maintain documentation for quality tracking and analysis
  • Facilitate one-on-one and group training programs on quality
  • Participate in the creation and modification of training materials for customer service quality
  • Assist in production when required

About Solera

Solera Holdings, Inc. is an equal employment opportunity employer. The firm's policy is not to discriminate against any applicant or employee based on race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, or genetic information.

Additional Information

This job description is not a contract for employment and does not create a promise of employment for any position. Solera Holdings, Inc. reserves the right to change or modify job duties and responsibilities at any time without notice.



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