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Service Advisor

2 months ago

Bathurst, Canada Olivier Honda Bathurst Full time
About the Role

We are seeking a highly skilled Service Advisor to join our team at Olivier Honda Bathurst. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.

Key Responsibilities
  • Customer Service: Provide excellent customer service, responding to customer inquiries and resolving any issues in a timely and professional manner.
  • Service Coordination: Coordinate with technicians to ensure timely and efficient service completion, ensuring that customers receive their vehicles on time.
  • Communication: Communicate effectively with customers, providing clear and concise information about service requirements, costs, and timelines.
  • Administrative Tasks: Perform administrative tasks, including preparing work orders, managing inventory, and maintaining accurate records.
Requirements
  • Education: Secondary (high) school graduation certificate
  • Experience: Will train
  • Work Setting: Automobile repair services
  • Tasks:
    • Advise clients on advertising or sales promotion strategies
    • Address customers' complaints or concerns
    • Answer inquiries and provide information to customers
    • Arrange for billing for services
    • Explain the type and cost of services offered
    • Issue receipts and other forms
    • Receive payments
  • Security and Safety: Driver's validity licence check
  • Transportation/Travel Information: Own transportation, Valid driver's licence
  • Work Conditions and Physical Capabilities:
    • Attention to detail
    • Fast-paced environment
    • Tight deadlines
    • Work under pressure
    • Bending, crouching, kneeling
    • Physically demanding
    • Repetitive tasks
    • Standing for extended periods
    • Walking
  • Personal Suitability:
    • Punctuality
    • Client focus
    • Efficient interpersonal skills
    • Excellent oral communication
    • Excellent written communication
    • Flexibility
    • Organized
    • Reliability
    • Team player
    • Initiative
    • Judgement
    • Ability to multitask
    • Dependability
    • Honesty
    • Quick learner
  • Health Benefits: Dental plan, Health care plan, Vision care benefits
  • Financial Benefits: Bonus
  • Other Benefits: Free parking available, Work Term: Permanent, Work Language: Bilingual, Hours: 45 hours per week