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Applications Analyst
2 months ago
About the Role:
The Applications Analyst will play a crucial role in supporting and maintaining our applications for our hotels and lodging. This position requires strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
Key Responsibilities:
- Maintain and test our applications for our hotels and lodging
- Field support and service requests related to lodging applications, prioritizing any revenue-impacting or customer-facing issues
- Assist with any troubleshooting related to data integrations from our lodging applications to our ERP
- Become an expert in the hotel / lodging application space
- Partner with stakeholders to understand business processes, define requirements, design solutions and collaborate in data validation, ensuring the final solution meets or exceeds all business needs
- Provide training to end users on our applications as needed
- Work with 3rd parties to add or improve functionality
Requirements:
- Maestro, Cloudbeds, Opera, or other hotel/property management system experience
- BS or BA in Computer Science (or similar) or 5+ years of relevant work experience
- Knowledge of Accounting and Finance processes and concepts
- SQL query writing experience
- Create and maintain documentation, including technical specifications, user guides, and troubleshooting information
What We Offer:
- Competitive salaries and a full suite of benefits, including flexible time off, an RRSP contribution matching plan, and discounts at our hotels, restaurants, and attractions
- Work in a dynamic, culturally diverse team from around the globe
- Work experience in an iconic, unforgettable, and inspiring location
- Free access to Pursuit attractions for staff and family, send a friend at half the price
- Discounted hotel stays under Pursuit's lodging offerings, and discounted food & beverage and retail experiences
- The chance to work in an inclusive culture and make life-long friends
- Access to subsidized mental health and wellness resources
- Opportunities for career growth or future work at other Pursuit locations
About Pursuit:
Pursuit is a hospitality and attractions company that connects guests and staff to iconic places through unforgettable and inspiring experiences. We strive to become the world's leading provider of experiential adventure travel. Pursuit generates revenue and shareholder value as one of two business units operated by Viad, an S&P SmallCap 600 international experiential services company, traded on the New York Stock Exchange under the symbol VVI.
We deliver rich travel experiences to the global market in iconic destinations through our unique hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours and travel products. Today, the company enjoys strong perennial demand with operations in or adjacent to Banff, Jasper and Waterton Lakes National Parks in Canada, and Glacier and Denali National Parks in the United States in addition to FlyOver Canada in Vancouver, B.C., FlyOver Iceland in Reykjavik. In addition, new attractions coming soon include two FlyOver theater attractions in Las Vegas and Toronto, and a premier oceanfront geothermal lagoon experience near Reykjavik, Iceland - Sky Lagoon.
We are strengthening and improving our culture, our attractions and our operations to deliver these unforgettable guest and staff experiences. We will work hard to refine and execute our strategic plan for the expansion of the business, accelerate profitable revenue growth through strategic capital deployment, drive strong organic growth of our existing businesses, and acquire unique and complementary businesses. We will work tirelessly to build a strong entrepreneurial, fun and rewarding culture for our team members.
Equal Opportunity Employer:
Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.
