Field Service Appliance Specialist

6 days ago


Toronto, Ontario, Canada LG Full time

About Us

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At LG, innovation is the driving force behind everything we do. We develop products and services that make life easier, more enjoyable, and rewarding through increased functionality and fun.

We are seeking a skilled Field Service Appliance Specialist to join our dynamic team on a full-time permanent basis in the Greater Toronto Area (GTA).

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The Role

  • Deliver an exceptional customer experience by servicing appliances in customers' homes.
  • Detect and repair major appliance issues, manage spare parts inventory, and perform administrative tasks daily.
  • Represent LG with professionalism, embodying the company's commitment to customer satisfaction.
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Key Responsibilities

  1. Travel to customers' residences to perform maintenance and repairs of LG appliances, ensuring top product performance.
  2. Conduct technical diagnoses and repair various electronics and home appliances.
  3. Assess problems, document findings, and decide on repairs or part replacements.
  4. Immediately process paperwork and data entry upon job completion.
  5. Pre-screen future service calls by gathering necessary information for diagnosis before visiting customers' homes.
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Requirements

  • A minimum of 2 years of experience repairing major appliances (laundry, cooking, or cleaning products).
  • Familiarity with tools and diagnostic test equipment.
  • Able to troubleshoot, diagnose, repair, and document product/system issues accurately.
  • Meet physical requirements associated with field service repair, including continuous bending and lifting up to 50 pounds.
  • A valid driver's license and clean driving record are required.
  • Fluency in English (speaking, reading, and writing) is essential.
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What We Offer

  • An annual salary with potential monthly bonus opportunities based on performance.
  • 100% paid health and dental coverage.
  • Company contributions to pension plan.
  • A company-provided vehicle.
  • Educational and career advancement opportunities.
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LG Electronics Canada, Inc.

We are committed to diversity and inclusion, creating a healthy, accessible, and rewarding work environment where employees can thrive. As an equal opportunity employer, we welcome applications from all qualified candidates to help us build a diverse workforce reflecting our customers' diversity.



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