Payroll Customer Service Representative

2 weeks ago


Winnipeg, Manitoba, Canada Winnipeg Regional Health Authority Full time
Job Summary

We are seeking a highly skilled Payroll CSR to join our team at Winnipeg Regional Health Authority. The successful candidate will be responsible for providing exceptional customer service and support to our employees and stakeholders.

Key Responsibilities
  • Process payroll and benefits transactions in a high-volume call centre environment
  • Respond to employee inquiries and resolve issues related to benefits, payroll, and recruitment
  • Work collaboratively with internal and external parties to provide information and resolve issues
  • Adhere to all applicable policies and procedures, including union and non-union guidelines
  • Provide support for over 36,000 staff working across Manitoba
Requirements
  • Minimum three years of experience working with a computerized Payroll/HRIS system
  • Experience working in SAP, SuccessFactors, and Ivanti (or another intake ticketing system) preferred
  • Previous call centre experience is preferred
  • Complete high school education, Manitoba standards, required
  • Successful completion of the Canadian Payroll Association, Payroll Compliance Practitioner (PCP) or equivalent education from a recognized business certificate program required
Preferred Qualifications
  • Demonstrated proficiency in the use of Microsoft Office applications
  • Knowledge of ERP and other financial planning systems is preferred
  • Excellent interpersonal and customer service skills, including active listening to assist customers
  • Excellent English communication skills, verbal and written required
What We Offer

We offer a unique opportunity to work in a dynamic and supportive team environment. The successful candidate will have the opportunity to develop their skills and knowledge in payroll and benefits administration, and will be part of a team that is committed to providing exceptional customer service.

We are an equal opportunities employer and welcome applications from all qualified candidates. We thank all applicants for their interest; however, only those selected for an interview will be contacted.



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