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About the Role
We are seeking a highly skilled and enthusiastic Fashion Stylist to join our team at AllSaints in Toronto. As a Fashion Stylist, you will be the fundamental link between our products and customers, providing an exceptional brand experience.
Key Responsibilities
- Style our customers in our latest collections, sharing your detailed product knowledge and providing them with an exceptional brand experience.
- Actively maintain the store's aesthetic; ensuring that product is readily available for our customers and that floor sets and standards are upheld at all times.
- Handle and respond to first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system.
- Empower customers to make service decisions for their issues while retaining their loyalty and trust.
- Relentlessly put the customer at the heart of everything you do and work as one AllSaints team to get the best result.
- Greet our customers into our store and tailor your approach to support the purpose of their visit.
- Housekeeping and ensuring staff areas are maintained to the highest level of expectation, showing pride in your surroundings at all times.
- Work as one team with the same goal, supporting and observing your peers, seeking feedback to support your growth and development.
- Work in partnership with our specialist customer experience team leaders, receiving coaching on service delivery and ensuring that more complex customer queries are escalated to our specialist teams promptly.
Requirements
- Friendly and attentive; you'll constantly interact with customers in store and online from all over the world to provide an exceptional customer experience.
- Awareness and knowledge of our brand, our style, and our brand values - you'll support and influence your peers and customers alike.
- Can-do attitude and lots of enthusiasm - there's a lot of time spent on interacting with customers and colleagues on our busy shop floors.
- Good problem-solving techniques and ability to do so with pace, empathy, and sometimes under pressure.
- Tech-savvy; you'll be processing a lot of transactions and store deliveries using our in-store digital tools and responding to customer queries using our online customer service system.
- Actively aware of brand campaigns, lookbooks, and new product launches and a passionate advocate of all things AllSaints.
- Excellent attention to detail.
- A confident communicator.
- You love fashion.
About AllSaints
AllSaints is a global fashion brand that offers a unique and exciting work environment. We are committed to developing truly diverse teams and creating an environment where everyone feels respected, valued, and able to give of their best while contributing to the success of our brand.
We recognize the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status, or age.
We are an equal opportunities employer and welcome applications from all qualified candidates.
