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Service Technician
1 month ago
Motion is a Canadian-owned and operated company that has been serving communities across Alberta, British Columbia, Manitoba, Ontario, and Saskatchewan for over 35 years. We are a leading full-service mobility and accessibility solutions provider with a network of 52 locations.
The RoleWe are seeking a compassionate and knowledgeable Technician to join our team in Barrie. As a Technician, you will be trained on the tools and equipment you will be working with and will work directly with clients to understand their issues and troubleshoot to solve the problem. You will travel to different sites, both private residences and community facilities, to accommodate client needs.
What's in it for you- Growth opportunity: This is a chance to gain deep and practical insights into our industry, be involved in every aspect of what we do, and take ownership for your own success.
- Impact: Every day at Motion provides a new opportunity to create a tangible impact on the lives of our clients. You will find deep professional satisfaction knowing that your work matters to people in your community and beyond.
- Professional development and networking: At Motion, we nurture a continuous learning and skills development environment. You will have access to our internal Learning Portal, where we have a vast library of training on our products and processes and professional development topics.
- Diagnose and repair: You will quickly learn how to repair wheelchairs and custom mobility equipment and how to navigate our software system. You will assess issues with manual and power devices, troubleshoot batteries and functionality, and repair equipment.
- Deliver an exceptional Motion customer experience: You will prioritize an empathic, respectful, and friendly customer experience. You will ensure that clients' needs are met and that we meet our objective to make life accessible for everyone.
- Be flexible and mobile: You will work 8-hour shifts and travel to clients' homes and community facilities. You are comfortable adapting your daily schedule to meet the changing needs of clients.
- Technical skills: You have previous experience in customer service and assembling or repairing equipment. You have exposure to using diagnostic tools and power equipment. You genuinely enjoy learning new tools and approaches to solving tactical challenges.
- Empathy: You can navigate any situation in a friendly, professional, and compassionate manner. You can prioritize the comfort and urgency of clients. You can manage conflict, act with responsive patience to client demands, and understand the impact their mobility devices have on their lives.
- Additional must-have requirements: You have a valid G-class driver's license and a clean driving record. You will be provided with a company vehicle and will travel regularly throughout the region. You have a clean criminal background check and are bondable. You can lift and carry up to 50 lbs.
- Eligibility to a comprehensive benefits package
- Robust vacation and personal days allotment
- RRSP/DPSP match program
- Maternity/parental leave top-up
- Employee Assistance Program
- Employee Discount Program
- Tenure recognition through our Motion Milestone Program
- Employee Referral Bonus Program
- Professional Development Reimbursement
- Eligibility to the company's pooled bonus plan
- Goodlife Fitness corporate membership discount
- Safety Shoe Allowance
