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Commercial Business Advisor

1 week ago

Brantford, Ontario, Canada Cowan Insurance Group Full time

Cowan Insurance Group, a proud Canadian-owned and operated company since 1927, is looking for a skilled Commercial Business Advisor to join their Small Business Solutions (SBS) team. Reporting to the Manager, Small Business Solutions, this role involves providing expert advice and guidance to clients operating small to mid-sized commercial businesses.

The successful candidate will possess excellent problem-solving skills, be detail-oriented, and have a strong ability to build trust with clients and colleagues. Proficiency in MS Office products, particularly EPIC, is essential for success in this position.

Main Responsibilities:

  • Process renewals, endorsements, and remarket clients as applicable to retain client files.
  • Take a client-centric approach to provide solutions that add value to customers.
  • Cross-sell and service an existing portfolio of business, focusing on client retention and relationship management.
  • Adhere to SBS Customer Service Standards and utilize activity codes in the Broker Management system (EPIC) and labeling procedures to ensure file completeness and organization.
  • Follow Small Business Solutions procedures and workflows to deliver exceptional customer service to existing and new clients.
  • Identify key risks for clients, identify new opportunities within client files, and forward them to other lines of business within the organization.

Requirements:

  • RIBO license required.
  • 2-3 years of previous insurance experience (Property & Casualty).
  • Customer-centric, friendly, and professional demeanor at all times.
  • Exceptional organizational skills with the ability to prioritize tasks and manage time effectively.
  • High level of self-motivation with the ability to perform independently with minimal supervision.
  • Excellent verbal and written communication skills.
  • Proficiency in MS Office products.
  • Strong negotiation and resolution skills.
  • Previous experience with EPIC is an asset.