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Customer Success Advocate

2 weeks ago

Saint John, New Brunswick, Canada FABSTATION Full time $75,000 - $90,000
About FabStation

FabStation is a leading software provider specializing in augmented reality for the construction industry.

Our product, FabStation, utilizes BIM models to revolutionize the way builders work. We're committed to delivering innovative solutions that drive efficiency and productivity.

We're seeking a seasoned professional to join our team as a Customer Success Advocate.

This role is ideal for an individual with exceptional communication skills and a strategic mindset focused on customer retention and growth opportunities.

Key Responsibilities
  • Strengthen relationships with existing customers through personalized support and guidance.
  • Identify and execute upsell strategies to increase account value.
  • Facilitate the onboarding of new customers and ensure they're set up for success with our product.
  • Stay updated on new developments and recommend optimal configurations of our products.
  • Understand customer needs and provide tailored solutions.