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Client Success Manager

2 weeks ago

Vancouver, British Columbia, Canada D2L Full time
About D2L

D2L is a cloud company that is revolutionizing education and transforming the future of work. We are at the heart of a fundamental shift in teaching and learning, enabling a personalized, student-centric experience that delivers improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.

Our Mission

We are committed to creating a world where everyone has access to quality education and can reach their full potential. Our mission is to provide innovative solutions that enable educators to create engaging, effective, and personalized learning experiences for their students.

The Role

The Technical Account Manager will be a trusted advisor to our premier customers, providing technical guidance for their infrastructure, ongoing projects, and support issues. They will work closely with our customers to understand their needs and develop strategies to address them.

Key Responsibilities
  1. Work as a named resource for a group of strategic customers, providing augmented support and addressing their technical needs.
  2. Lead the process to grow accounts and develop strong relationships with executive-level decision makers.
  3. Mentor team members to help them grow in their technical knowledge and provide premium customer experience.
  4. Drive team expertise and technical thought leadership by staying up-to-date with current and upcoming solutions.
  5. Work cross-departmentally to find solutions to complex scenarios and integration issues.