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Patient Care Coordinator

2 months ago

Mississauga, Ontario, Canada KMH Cardiology Centres Inc. Full time
About KMH Cardiology Centres Inc.

We are a leading provider of high-quality healthcare services in the GTA and South Western Ontario region. Our organization is committed to delivering comprehensive, efficient, and cost-effective health care services with a focus on high-quality patient care.

The Role

We are seeking a highly skilled and patient-focused Patient Care Coordinator to join our team at KMH Cardiology Centres Inc. in Mississauga. As a Patient Care Coordinator, you will be responsible for facilitating timely and high-quality care for patients attending our clinics.

Key Responsibilities
  • Provide guidance, support, education, and advice to patients
  • Serve as a liaison between members of the multidisciplinary team and external service providers to ensure high standards of quality and optimal management of patient care outcomes
  • Coordinate in-clinic operations for physicians
  • Manage physician orders and tasks in a timely manner per Key Performance Indicator (KPI) guidelines
  • Respond to patient inquiries regarding clinical care within 24 business hours
  • Inform and educate patients about tests and procedures as requested by physicians
  • Process prescription renewal requests as directed by physicians in collaboration with administrative staff within 24 business hours
  • Liaise with external facilities on patient referrals on a timely basis
  • Meet established KPIs for the role
  • Utilize Tableau reports for daily workflow
  • Update patient records and documentation with clarity and accuracy
  • Collaborate with cross-functional teams and other KMH staff to assist with patient care
  • Foster a collegial, respectful clinic environment
Requirements
  • Registered Practical Nurse (RPN) certification
  • BLS certification (preferred)
  • Proven ability to work proficiently in a busy, fast-paced specialist clinic environment
  • Self-directed, detail-oriented, with the ability to multitask, establish priorities, and achieve objectives with minimal supervision
  • Similar experience in administration and a clinic setting is preferred
  • Strong knowledge of medical terminology
  • Excellent verbal and written communication skills
  • Proficiency in technology, including MS Office and EMR systems experience
  • Excellent time management and organizational skills
  • Possesses effective analytical and problem-solving skills
  • Able to deal with sensitive information with a high degree of diplomacy
  • Team orientation
What We Offer

We offer a competitive rate, comprehensive benefits, Work Perks, KMH Fit wellness initiatives, and the opportunity for growth. This is a 12-month contract role with full-time hours, scheduled for 5 days (37.5 hours) per week, on-site during the hours of 8:00 a.m.-4:00 p.m., Monday-Friday. Saturday's are required on rotation with the team for 1-2 times per month.

How to Apply

Please submit your current resume and cover letter to apply for this position. Background check and immunizations are required. Only candidates selected for an initial virtual video interview will be contacted. No agencies please.