Sales Associate

4 weeks ago

Toronto, Ontario, Canada Pottery Barn Full time

About the Role


As a Sales and Customer Service Specialist, you will provide customers with a unique shopping experience by offering excellent customer service. Utilize effective selling techniques and provide in-depth product knowledge in a fast-paced, specialty retail environment.


Your Key Responsibilities



  • Provide sincere, friendly and energetic customer service by exemplifying World-Class service standards
  • Achieve established sales and contest goals Maintain knowledge of current sales and promotions
  • Assist customers with special services including: gift wrap, gift registry, locating merchandise, catalog orders, special orders, back orders, charge sends, courier deliveries, and furniture orders
  • Utilize effective selling techniques to build multiple sales and increase productivity
  • Demonstrate comprehensive product knowledge, including features and benefits
  • Efficiently and accurately perform register transactions, sales, returns, and exchanges
  • Assist in implementation and maintenance of visual merchandise presentation, signage and lighting
  • Uphold store maintenance and cleanliness standards straighten, clean and help maintain stockroom as needed
  • Process, ticket, and restock merchandise as needed
  • Perform other duties as assigned by management
  • Comply with all Company policies and procedures

Why You Will Love Working at Pottery Barn



  • We're a successful, fast-growing company with an entrepreneurial vibe
  • A technologically and data-driven business
  • Competitive salaries and comprehensive health benefits
  • We're at the forefront of tech and retail, redefining technology for the next generation
  • We're passionate about our internal and external clients and live/breathe the client experience
  • We get to be creative daily
  • A smart, experienced leadership team that wants to do it right and is open to new ideas
  • We believe in autonomy and reward taking initiative
  • We have fun

We're Excited About You Because...



  • Love to sell, can articulate a proven ability to exceed selling goals & most importantly can close a sale
  • Succeed in a team environment, while able to work independently & manage your own time
  • Thrive in an entrepreneurial environment & are constantly looking for ways to think outside-the-box
  • Know what questions to ask your customers in order to understand their personal cooking style & needs
  • Enjoy discovering the customer's style, lifestyle & story to connect them to the right products
  • Most successful when provided with clearly defined daily sales goals & metrics
  • High school diploma or equivalent preferred
  • 1-2 years customer service experience and retail sales experience (specialty retail preferred, but not required)
  • Proven ability to prioritize and handle multiple tasks simultaneously
  • Ability to be mobile on the sales floor for extended periods of time, operate POS system and lift and mobilize medium to large items, (up to 75 lbs.) while utilizing appropriate equipment and safety techniques
  • Full time associates are expected to have open availability to meet the needs of the business Casual associates must be available to work a minimum of two regularly scheduled shifts on the weekend (Friday, Saturday and/or Sunday) and one during the week (Monday to Thursday)

Physical Requirements:



  • Ability to be mobile on the sales floor for extended periods of time.
  • Ability to operate POS system.
  • Ability to lift and mobilize medium to large items, up to 75 pounds, while utilizing appropriate equipment and safety techniques

Benefits Just for You


Depending on your position and your location, here are a few highlights of what you might be eligible for:



  • A generous discount on all Pottery Barn brands
  • A 401(k) plan and other investment opportunities
  • A wellness program that supports your physical, financial and emotional health
  • Paid vacations and holidays (full-time)
  • Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time)

Pottery Barn will not now or in the future commence an immigration case or 'sponsor' an individual for this position (for example, H-1B or other employment-based immigration


This role is not eligible for relocation assistance.


FOR SF ONLY:


Pottery Barn is an Equal Opportunity Employer. Pottery Barn will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

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