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Operations Team Lead

1 week ago

Ottawa, Ontario, Canada Reliance Home Comfort Full time
Company Overview

Reliance Home Comfort is a leading provider of home services and energy-efficient solutions with over 60 years of experience. Our mission is to deliver exceptional experiences for our customers and create a rewarding, inclusive workplace for our team members.

We have over 2 million customer relationships and are one of Canada's largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers.

Job Description

This role is responsible for overseeing the operations team and ensuring the delivery of exceptional customer experiences. Key responsibilities include:

  • Leading a team of technical professionals to maximize their performance, engagement, and achievement of objectives.
  • Collaborating with local managers to plan, budget, and deliver on key targets.
  • Ensuring staffing plans are forecasted, updated, and delivered to meet customer service commitments.

The ideal candidate will have a growth mindset, be a determined self-starter with high integrity, and possess excellent communication, interpersonal, and problem-solving skills.